TERMS & CONDITIONS
CUSTOMER CARE
At JW Coal, your satisfaction is our top priority. We strive to provide you with the highest quality products and exceptional service. Here’s how we ensure your experience with us is smooth and enjoyable:
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Product Support
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Expert Assistance: Our knowledgeable team is here to assist you with any questions or concerns about our products.
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Troubleshooting: If you encounter any issues, visit our troubleshooting section for quick solutions.
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Ordering and Shipping
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Fast and Reliable Shipping: We offer prompt shipping so you can start enjoying your products as soon as possible.
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Order Tracking: We will provide you with tracking information once your order ships so you can track where your order is.
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Contact Us
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Customer Support: Need help? Our customer support team is available to assist you. Contact us via phone at 727-266-9410, email: info@JwCoal.com, or our online contact form.
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Feedback
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We Value Your Opinion: Your feedback helps us improve. Let us know how we’re doing or share your suggestions for enhancing our products and services.
Thank you for choosing JW Coal! We're dedicated to providing you with exceptional products and unparalleled customer service. Let us know how we can assist you further.
PRIVACY & SAFETY
Thank you for visiting JW Coal’s website. We value your trust and are committed to protecting your personal information. This privacy statement outlines how we collect, use, share, and safeguard your information.
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Information We Collect
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Personal Information: When you use our website, we may collect personal information such as your name, email address, phone number, and shipping address.
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Transaction Information: We collect information about your purchases, such as order details and payment methods.
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Usage Data: We may gather information about how you interact with our website, including pages visited, time spent, and other usage patterns.
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How We Use Your Information
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Service Delivery: We use your information to process orders, deliver products, and provide customer support.
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Communication: We may use your contact information to send you updates, promotions, and other news about our products and services.
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Website Improvement: We use data collected from your use of our website to enhance and improve your experience.
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Sharing Your Information
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Third-Party Service Providers: We may share your information with trusted third-party service providers to help us operate our business, such as for payment processing and order fulfillment.
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Legal Requirements: We may disclose your information as required by law or to protect our rights, property, or safety.
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Cookies and Tracking Technologies
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Cookies: We use cookies and similar technologies to personalize your experience and improve our website's functionality.
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Opting Out: You can adjust your browser settings to refuse cookies, but this may impact your website experience.
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Data Security
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Protection Measures: We use appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.
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Data Retention: We retain your information as long as necessary for business purposes and in accordance with applicable laws.
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