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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with JW Coal! We strive to provide a seamless and efficient shipping experience for our customers. Here is our shipping policy:

Order Processing Time

  • Order Handling: Most orders are processed within 3-4 business days.

  • Processing Confirmation: Once your order is processed, you will receive an email confirmation with your tracking information.

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Shipping Options

  • Ground Shipping: For most smaller orders, we offer ground shipping for reliable and easy delivery.

  • Freight Shipping: Larger orders may be shipped via freight for efficient and safe delivery.

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Free Shipping

  • Eligible Orders: We offer free shipping on all orders delivered to serviceable addresses within the continental United States.

  • Exclusions: Free shipping may not apply to orders shipped to Alaska, Hawaii, or international locations.

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Shipping Time

  • Estimated Delivery: Delivery times vary depending on your location. Once your order is shipped, you will receive an estimated delivery date.

  • Tracking Information: We will provide you with tracking information to monitor your shipment's progress.

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Shipping Restrictions

  • PO Boxes: We do not ship to PO boxes. Please provide a physical address for delivery.

  • International Shipping: At this time, we do not offer international shipping, however we do ship free to freight forwarders. If you place an order, we will ship it to your freight forwarders address as long as it is a serviceable address within the 48 lower states.

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Damaged Shipments

  • Inspect Your Order: Upon receiving your order, please inspect it for any damage that may have occurred during shipping.

  • Contact Us: If your order arrives damaged, please contact us at 727-266-9410 within 48 hours for assistance. Please do not discard any shipping materials as we will require pictures.

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Contact Us If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at 727-266-9410.

Thank you for choosing JW Coal! We appreciate your business and look forward to serving you.

RETURN & EXCHANGE POLICY

At JW Coal, we strive to ensure your satisfaction with our custom products. Please read our return and exchange policy carefully, as we can only accept returns or exchanges in specific circumstances.

 

Custom Products

  • No Returns or Exchanges: Due to the custom nature of our products, we cannot accept returns or exchanges unless there is a defect or damage, as determined by our staff.

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Damaged or Defective Products

  • Inspection Upon Delivery: When you receive your order, please inspect it for any damage or defects.

  • Reporting Issues: If you discover damage or a defect, please contact our customer support team at 727-266-9410 within 48 hours of receiving your order.

  • Documentation Required: We may ask for photos or other documentation of the damage or defect to process your claim. Please do not discard any shipping materials as we will require pictures.

 

Return and Exchange Process

  • Staff Assessment: Once you report an issue, our staff will assess the situation and determine if a return or exchange is warranted.

  • Return Authorization: If your claim is approved, you will receive a return authorization and instructions on how to proceed.

  • Return Shipping: If a return or exchange is approved, we will provide you with return shipping instructions. We will cover the return shipping costs for eligible claims.

 

Refunds and Replacements

  • Refunds: If a return and refund is approved, we will process a refund to your original payment method within 5 business days of receiving the returned product.

  • Replacements: If an exchange is approved, we will send you a replacement product as soon as possible.

 

Final Sale

  • All Sales Final: Except for the limited cases outlined above, all sales are considered final.

Contact Us If you have any questions about our return and exchange policy or need assistance with a claim, please contact our customer support team at 727-2669410.

Thank you for choosing JW Coal. We appreciate your business and strive to provide high-quality products and exceptional service.

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